Industries · Ecommerce
An AI assistant for online stores that can't afford to lose an order
Shipping problems, returns, failed payments and suppliers: Tessa reads your store's email, Slack and WhatsApp and tells you what to handle first.
"A thousand store notifications, and somewhere under them an angry customer"
An online store never stops making noise: order confirmations, platform alerts, payment reports, supplier newsletters. Somewhere in there is the email that matters, the customer whose parcel never arrived, and it stays buried until they write for the third time or leave a bad review.
Add returns that nobody looks at until month end, back-and-forth with the warehouse or courier, and campaigns agreed in a meeting where nobody quite remembers who was preparing what.
How it works with Tessa
- 1
Connect the store inbox and Slack
With the "Ecommerce" template, Tessa knows order, shipping, returns and payment issues are high priority, and automatic store notifications are low.
- 2
Issues become tasks
"Order 4512 still hasn't arrived" becomes a task with a priority, a date and a suggested reply. When you answer, the task closes itself.
- 3
WhatsApp lands in the same inbox
If you support customers on WhatsApp Business (beta), their messages arrive alongside email with a reply ready. A person always sends it.
- 4
Weekly patterns, without the spreadsheet
Routines summarise open order issues and their age every morning, and every Friday the week's returns with the most common reasons.
What you get
- The customer who matters, on topIssues are separated from automated noise, so urgent ones don't sit behind fifty order confirmations.
- Fast, consistent repliesTessa drafts in your brand's voice with the thread's context. Check, tweak and send in one click.
- Returns that tell you somethingThe Friday summary groups the most frequent reasons: sizing, damage, delays. Clues to act on, not just a number.
- Campaigns with an ownerIn meetings, the minutes highlight issues, stock, campaigns and launch dates, each with someone responsible.
Routines in the "Ecommerce" template
Imported when you pick the industry, and fully editable:
- "Every morning, summarise open order issues and how old they are."
- "On Fridays, summarise the week's returns and the most common reasons."
- One you could add: "If a customer writes a second time about the same order, ping me in Slack."
Integrations for an online store
The core runs on Google Workspace and Slack. If you take payments with Stripe (beta), Tessa tracks sign-ups, churn and failed payments, handy if you sell subscriptions. With Holded (beta) she flags supplier or wholesale invoices coming due, and with bank feeds via PSD2 (beta, read-only) she matches transfers to invoices. Tessa doesn't connect directly to platforms like Shopify or WooCommerce today: she works with the emails they send.
Handling customer data carefully
Customer messages carry names, addresses and phone numbers. Whatever Tessa reads in an inbox is visible only to its owner, stored encrypted in the EU, and for WhatsApp the model only sees messages with phone numbers and emails masked. No reply goes out without someone approving it.
What Tessa reads for each person stays private, your data is stored in the EU and nothing goes out without your approval.
Frequently asked questions
Does Tessa connect to Shopify or WooCommerce?
Not directly. She works with the emails your store and customers send, with Slack and, in beta, with WhatsApp Business, Stripe, Holded and bank feeds. For most issues, the customer's email is what needs handling.
Can she answer customers on her own?
No. She suggests the reply and a person sends it. Anything going to a customer waits for approval unless you choose otherwise.
Is it a helpdesk?
It's lighter: no shared tickets or SLAs. It suits small and mid-sized stores that support customers from email and WhatsApp and want nothing to slip.
What about the store's automated emails?
The ecommerce template marks them as low priority, so they don't create urgent tasks. If one matters to you, correct its priority and Tessa learns.
Does it help with suppliers, the warehouse and couriers too?
Yes. Emails from suppliers, your warehouse or the courier that ask for something become dated tasks, and Tessa drafts the reply. If you coordinate in Slack, you can ask her to "summarise this thread" or "create a task for Marta" right in the channel.
How much does it cost?
There's a free plan for up to 3 people with tasks from email, replies and follow-ups. WhatsApp Business, Slack and routines are on the Team plan, with a 14-day trial.
Keep reading
- FeaturesEvery email that asks for something becomes a taskTessa reads your email and Slack, turns every request into a prioritized task with a due date and clears what's already done. Try it free.
- IntegrationsBetaWhatsApp Business with AI: every customer message, reply readyCustomer messages on WhatsApp Business land in your inbox with a reply drafted by Tessa. Review it and send it in one click. Nothing goes out on its own.
- FeaturesAutomations you write the way you'd say themWrite “every Monday, remind clients with overdue invoices” and Tessa does it every week, with your approval for anything leaving the company.
- FeaturesYour reply, already written and waiting for a yesTessa drafts the reply to every email or Slack message with the real context and in your tone. Review it, tweak it, send it in one click.
- GuidesHow to manage email with AI without losing controlStop living in your inbox: a four-decision triage, email time blocks, filters worth setting up and how AI helps without taking control away from you.
- IntegrationsBetaStripe with AI: your SaaS metrics without building a dashboardConnect Stripe with a read-only key and Tessa tracks MRR, new subscriptions, churn and failed payments, flags what matters and drafts your investor update.
What does your team look like?
Same AI for both. Where you start is what changes.
Startups
5 to 30 people
Grow without losing the thread
Tasks from email and Slack, follow-ups, sales and investors, without everything landing on the founders.
Companies
30 to 250 people
What gets decided gets done
Minutes and tasks from every meeting, commitments that get followed up and a pulse per team, without watching anyone.
Connect your store inbox, pick "Ecommerce" and tomorrow your order issues will be sorted by urgency.
Start freeFree plan for teams of up to 3 people. Anything that leaves the company waits for your approval.