WhatsApp Business integration · BetaBeta
WhatsApp Business with AI: every customer message, reply ready
Tessa reads the WhatsApp messages reaching your business number, suggests what to say and puts them next to your email. Sending is always your call.
This connection is in beta: it works, but we are still testing it with real accounts.
The business WhatsApp never clocks off
For many clinics, shops and service businesses, WhatsApp is where customers write most: bookings, orders, quotes, complaints. It all piles into a phone someone carries around, and whatever isn’t answered right away gets forgotten.
Auto-reply bots solve little and annoy plenty. What helps is giving whoever handles the number an ordered list of conversations, a sense of what’s urgent, and no need to type the same answer twenty times.
How it works with Tessa
- 1
Connect your number
An admin pastes the phone number ID and a permanent token from the WhatsApp Business Platform (Meta’s Cloud API), following the steps in Integrations. Tessa checks the token before storing it encrypted.
- 2
Choose who handles it
Pick which people on the team receive that number’s conversations.
- 3
Every conversation in the inbox
Messages arrive grouped by customer in the inbox, with a priority and Tessa’s suggested reply.
- 4
Review and send
Tweak it if needed and click Send. It goes out from your business number through the official API.
What you get
- WhatsApp and email in one placeWhoever handles support sees both channels in one list, sorted by urgency.
- Replies in seconds“Yes, we have 5:00 pm and 6:30 pm, which suits you?” Tessa writes it, you approve it.
- Never replies on her ownEvery outgoing message is sent by a person. No automatic replies to customers.
- Customer data protectedThe AI model only sees the latest messages, with phone numbers and emails masked, never the customer’s number or name.
- Safe from spoofed messagesEvery incoming message is checked against Meta’s signature before reaching your inbox.
Limits WhatsApp sets
WhatsApp only allows free-form replies within 24 hours of the customer’s last message. After that you need a template approved by Meta, which Tessa doesn’t handle yet: she explains this and offers to open the chat in WhatsApp instead.
- Photos and voice notes arrive as a short placeholder (such as “[Imagen]”) with their caption, without the file.
- Works with the WhatsApp Business Platform API, not the regular WhatsApp app.
- In beta: not yet tested with enough real numbers.
What Tessa reads for each person stays private, your data is stored in the EU and nothing goes out without your approval.
Frequently asked questions
How do I connect WhatsApp Business to Tessa?
You need a number on the WhatsApp Business Platform (Meta’s Cloud API). In Integrations, paste the phone number ID and permanent token following the steps. It isn’t one click like Google, but you only do it once.
Does it work with the WhatsApp Business phone app?
Not directly. Tessa uses Meta’s official API, which is what lets an application receive and send messages securely.
Does Tessa reply to customers automatically?
No. Tessa suggests the reply and a person sends it, so no customer ever receives something nobody has checked.
What if I reply after 24 hours?
WhatsApp blocks free-form messages outside that window. Tessa warns you and lets you open the chat in WhatsApp to use a template.
Which plan includes WhatsApp Business?
Team and Business. Each message read with a suggested reply uses one credit.
Keep reading
- FeaturesYour reply, already written and waiting for a yesTessa drafts the reply to every email or Slack message with the real context and in your tone. Review it, tweak it, send it in one click.
- GuidesHow to manage email with AI without losing controlStop living in your inbox: a four-decision triage, email time blocks, filters worth setting up and how AI helps without taking control away from you.
- FeaturesEvery email that asks for something becomes a taskTessa reads your email and Slack, turns every request into a prioritized task with a due date and clears what's already done. Try it free.
- IndustriesAn AI assistant for the admin side of your clinicTessa helps your clinic's front desk with email, bookings and cancellations, without touching medical records and with every message approved by you.
- IndustriesAn AI assistant for online stores that can't afford to lose an orderTessa pulls order issues out of your store's notification noise, drafts replies and sums up the week's returns. Free for teams of up to 3 people.
What does your team look like?
Same AI for both. Where you start is what changes.
Startups
5 to 30 people
Grow without losing the thread
Tasks from email and Slack, follow-ups, sales and investors, without everything landing on the founders.
Companies
30 to 250 people
What gets decided gets done
Minutes and tasks from every meeting, commitments that get followed up and a pulse per team, without watching anyone.
Connect your WhatsApp Business number and answer customers faster.
Start freeFree plan for teams of up to 3 people. Anything that leaves the company waits for your approval.